FAQ
Platform & Getting Started
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Wakeo is more than a tracking tool: it is an AI-powered supply chain Advisor designed to bridge the gap between planning and execution. We empower supply chain leaders to move from reactive firefighting to proactive optimization through three core pillars:
- Multimodal Visibility: End-to-end tracking with predictive ETAs to spot disruptions and protect customer satisfaction.
- Trusted Routes: Neutral market intelligence to benchmark alternatives against disruptions, transit times, costs, and carbon footprint.
- Supply Chain Advisor: An intelligent compass that combines your transport data with live market insights to recommend the optimal routes for your business.
Wakeo turns visibility into strategic decision-making, helping leaders cut costs, boost resilience, and consistently deliver on promises.
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Wakeo goes far beyond passive visibility by turning transport data into a proactive decision-making engine:
- Upstream Planning Over Downstream Reaction: While traditional tracking tools simply react during execution, we shift focus upstream into the planning stage. We empower teams to choose optimal transport setups before departure, enabling strategic decision-making rather than constant firefighting.
- Trusted Routes & Actionable Decarbonization: Instantly identify reliable alternative routes when disruptions hit, while monitoring real-time, GLEC-compliant CO2 emissions to align operations with ESG targets.
- AI-Powered Supply Chain Advisor: Acting as your intelligent compass, our Advisor fuses your internal transport data with live market intelligence to identify systemic weak points and automatically recommend the best alternative routes tailored to your cost, transit time, and reliability priorities.
- Native Multimodal DNA & High-Quality Data: Built from the ground up for complex multimodal flows (ocean, air, rail, road), Wakeo aggregates and cleanses raw multi-source data to deliver unmatched ETA accuracy and a single reliable source of truth.
- High-Touch, Dedicated Customer Support: Technology is only half the equation. Our teams provide responsive, flexible, and demanding customer support tailored to your unique operational constraints.
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Wakeo provides actionable visibility for global shippers (manufacturers, retailers, brand owners), freight forwarders, and logistics service providers (LSPs) managing complex, multimodal supply chains. Within these organizations, everyday users across key departments rely on Wakeo to transform data into action:
- Supply Chain & Operations Teams: Monitor shipments in real time, manage by exception to proactively address delays, and improve overall operational efficiency and OTIF (On-Time In-Full) performance.
- Customer Care & Logistics Coordinators: Access a single source of truth to provide proactive, accurate ETA updates to customers, reducing inbound status inquiry calls and improving client satisfaction.
- Procurement & Carrier Management: Leverage objective carrier performance analytics and dwell-time metrics to negotiate contracts, refine SLAs, and evaluate transport partners based on real data.
- Sustainability & ESG Managers: Track precise, real-time CO2 emissions across all transport modes to streamline ESG reporting and drive decarbonization strategies.
Whether you need high-level strategic analytics or ground-level operational control, Wakeo adapts to the daily workflows of every stakeholder in your transport ecosystem.
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Implementation timelines typically range between 4 to 6 weeks, depending on project complexity and the availability of your internal teams. However, Wakeo ensures rapid time-to-value: thanks to our turnkey platform and pre-built integrations, your teams can get up and running with live tracking data in just a few weeks.
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Yes. Wakeo provides dedicated customer success managers to guide your team through onboarding, system configuration, and continuous platform adoption to ensure you reach your strategic goals.
Tracking & Predictive Insights
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Wakeo independent data model combines real-time data from multiple sources [carriers, satellite tracking, IoT, and port authorities] with advanced algorithms. This unique approach allows Wakeo to provide highly accurate and reliable tracking updates.
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Wakeo provides comprehensive, end-to-end visibility across ocean, air, rail, road freight, and parcel, giving you a unified view of your entire global supply chain.
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Wakeo’s difference lies in how our data engine processes them. Our proprietary machine learning models combine advanced quantitative calculations with a qualitative analysis of real-world transport networks. By evaluating execution against historical patterns, operating habits, and external risk factors, Wakeo generates reliable dynamic ETAs, enabling you to anticipate disruptions and manage exceptions before they hit your operations.
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Absolutely, that is the entire point of Wakeo. We don’t just send passive notifications—we give your teams the actionable leverage to anticipate disruptions and make immediate decisions:
- Instant anticipation with dynamic ETAs: As soon as our engine spots a route deviation or potential delay, it immediately recalculates the predictive ETA and alerts your team, allowing you to take corrective action hours or days earlier.
- Prioritized mitigation by cargo criticality (SKU-level visibility): Because visibility is tied directly to SKUs and purchase orders, your teams instantly know which delays threaten production lines or key customer promises, enabling you to trigger backup plans where it matters most.
- Rapid crisis response with Trusted Routes: In an unpredictable logistics landscape (port congestion, blank sailings, geopolitical shifts), Trusted Routes continuously benchmarks the market to pinpoint dependable alternative routes and protect your supply chain continuity.
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Wakeo tracks container status at ports and terminals in real time. The platform alerts you when free time is running out, helping shippers avoid costly demurrage and detention fees and help freight forwarders to proactively alert their customers.
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Absolutely. By providing real-time visibility and early warning signs of delays, Wakeo allows logistics leaders to streamline warehouse planning, improve milestone management, and consistently hit OTIF targets.
Integrations & Data Quality
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Wakeo connects seamlessly with major ERP, TMS, and WMS platforms via standard APIs and secure data protocols, ensuring smooth data flows without disrupting your current IT landscape.
Furthermore, our dedicated Integration Team handles the entire technical setup without requiring IT resources on your side. By eliminating internal technical constraints, we guarantee an exceptionally fast, smooth, and hassle-free implementation.
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No. Wakeo connects directly to carrier systems, port communities, and external data streams. Your transport partners do not need to install any new software or change their daily processes.
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Wakeo data engine automatically cleanses, normalises, and cross-checks raw carrier data against independent sources. This eliminates data blind spots and provides a single version of the truth.
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Wakeo features a vast, pre-connected global network of ocean lines, airlines, and road hauliers. If you work with a specific local carrier, our onboarding team can rapidly integrate them into the platform.
Sustainability & Carbon Footprint
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Yes. Wakeo includes a dedicated sustainability module that calculates the carbon footprint of your shipments. By using real-time execution data rather than generic estimates, Wakeo provides, harmonized, accredited, actionable insights to help you optimise routes and lower emissions.
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Yes. Wakeo calculates emissions in compliance with global standards such as the GLEC framework and ISO14083 (former EN 16258). This ensures your sustainability reporting is accurate, auditable, and ready for regulatory compliance.
Security, Access & Pricing
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Data security is our highest priority. Wakeo is built on trust and robust technology, applying enterprise-grade security protocols, encryption standards and GDPR compliance to protect your proprietary information. Your data is stored in France, within the European Union.
Wakeo is ISO 27001 certified, the international standard for information security management. An independent auditor has assessed our processes, policies and controls, and the certification is maintained through a surveillance audit every year and a full audit every three years, so our security practices are reviewed continuously.
Our certifications, security policies and documentation are available in our public Trust Center, anytime and with no request needed. It’s designed to support your security questionnaires, vendor assessments and tenders. -
Yes. Wakeo features advanced user management controls. You can easily define roles and permissions, allowing you to share relevant tracking insights with internal stakeholders, suppliers, or end customers securely.
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Wakeo offers a flexible, scalable pricing model tailored to your shipment volumes, transport modes, and specific feature requirements. Contact our team for a tailored proposal.