Webinar replay | Global Supply Chain Architecture: Examining Red Sea’s Evolving Impact - Watch Now
- Sector
Customer Electronics
- Scope
Multimodal incl. sea, road, air & rail
- Users
100+ users
How Acer transforms multimodal supply chain visibility with Wakeo
Acer is a multinational company and one of the top brands in PC, notebook, desktop, and monitor manufacturing. With nearly 50 years in the market, Acer's mission is to break barriers between people and technology. The company is deeply focused on sustainability, designing products with high levels of PCR plastics and offering services for product second life, which extends to a commitment to sustainable logistics.
Acer, a global leader in electronics manufacturing, faced significant challenges with an outdated, custom-developed logistics tracking system. This system struggled to cope with modern supply chain disruptions and lacked the accuracy needed to meet customer and internal planning demands. By partnering with Wakeo, Acer is now deploying a full integrated supply chain visibility platform across sea, air, road, and rail transport, transforming their logistics operations. The solution provides a unique, user-friendly, and Acer-branded interface for teams across the business, enhancing proactiveness, improving ETAs, and establishing a robust platform for critical CO2 emissions tracking and sustainability reporting.
Data accuracy
"Wakeo is a platform that embodies and empowers everyone from sales to business team to planning team to see and to keep track of the shipments with more accurate data to make decisions in the most accurate way.”
Riccardo Bernasconi - EMEA Supply Chain Senior Director at Acer
- High dependency on a custom-developed ERP tracking system that lacked the flexibility for modern market needs and supply chain disruptions.
- Difficulty achieving full, consistent end-to-end visibility, leading to unreliable ETAs for customer service and internal planning.
- Requirement for accurate, GLEC-compliant CO2 emissions calculation and tracking to support the company’s devotion to sustainable logistics.
- Gain complete and consistent visibility across all multimodal shipments (sea, road, air, rail).
- Enhance customer experience by providing clients with unparalleled transparency and real-time access to accurate shipment information.
- Increase productivity for operations and allow teams to focus on value-added tasks.
Our solution
- Comprehensive visibility across sea, air, road, and rail shipments, ensuring tracking from end to end.
- Acer-branded and highly customizable platform, giving it a true "Acer look and feel" that is appreciated by teams and customers.
- Integrated via API with Acer’s ERP and freight forwarders, allowing for SQL-level shipment detail in the platform and relieving the internal IT team of complex integration tasks.
- Advanced analytics section and specific e-mail alerts enable teams to be more proactive in anticipating and managing delays.
- Provides the most accurate, GLEC-compliant CO2 emissions calculations, with the ability to track down to the single shipment level.
Return on investment
- Gain more reliable and accurate ETAs of arrival of goods to customer premises.
- Enable teams to be more proactive in taking actions to shorten lead times or better support customer requests.
- Modernization and digitalization of the track & trace system, ensuring competitiveness and high data quality.
- The API connection design enables faster and easier integration of new carriers and forwarders, giving Acer more power in the procurement RFQ process.
