How Somaudex boosts customers' experience with precise tracking data

Somaudex is an integrated logistics and freight forwarding company renowned for its comprehensive, human-centric solutions across procurement, handling, and global transit. Their unique business model emphasizes direct client interaction and agility. By partnering with Wakeo, Somaudex now delivers precise, real-time shipment tracking, significantly enhancing customer service by providing clear, readily accessible information to clients about their goods' location.

Somaudex provides integrated service to offer complete solutions to its clients, primarily through three core activities. This includes the procurement of goods from franchisors or manufacturers, logistics operations including warehouse management and handling, and finally freight forwarding via sea and air.  Notably, 80% of the transport flows are concentrated in the French Overseas region including the West Indies, Guyana, Mayotte, Réunion, Madagascar and Mauritius.

Somaudex predominantly serves all subsidiaries of its parent company, GBH, across diverse sectors such as retail, wholesale and construction. They are also increasingly expanding their services to clients outside the GBH group. With over 300 dedicated employees including approximately 120 freight forwarding operators, Somaudex maintains a human-centric approach, prioritizing client satisfaction. Their teams are spread across several agencies in mainland France and overseas, ensuring each client directly interacts directly with a dedicated team member. In an increasingly digital world, Somaudex places human interaction at the heart of its client relationships.