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Success stories

Air Liquide & Wakeo

Air Liquide Global Helium teams ships 40 feet cryogenic containers filled with liquid helium directly from its sources to its customers all around the world. Helium’s supply chain is complex, as helium must be transported at -269°C in high value super insulated containers. If those containers are not delivered within 40 days, helium evaporates into the atmosphere under the effect of pressure. To cope with this race-against-the-clock, Air Liquide relies on a large panel of transport providers and strives to always find the fastest and most reliable route to supply its customers. In this context, data can be fragmented and it becomes more and more difficult to access reliable information, even though such information is crucial to manage flows efficiently

Sector

Industrial gazes

Scope

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The client

Core business

As a world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.

Air Liquide’s yearly revenue amounts €20bn

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The project

Challenge

Optimize operations and provide a premium customer experience while controlling the challenges of Cryogenic Industrial gases’ supply chain and related constraints such as temperature and pressure

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The project

Goals

  • Provide premium customer XP

  • Optimize operations to reduce losses in transit

  • Reduce lead times to enhance the containers’ rotation thereby optimizing the capital employed

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Our solution

Wakeo and Air Liquide

  • A consolidated view of all shipments in one central platform

  • API integration with shipper ERP to pull the latest transport orders and to push the latest ETA

  • Real-time containers tracking via shipping lines, AIS & satellite data

  • Automatic alerts sent to the team to proactively warn about delays and pressure variations

  • Analytics & KPIs to objectify OTD and lead times

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The client

Return of investment

  • Significant increase of Air Liquide customers’ satisfaction

  • Average of +8 days of anticipation and -75% emergency situations

  • -10% helium losses and -10% in transit inventories thanks to optimized transport flows and reduced lead times

Our clients

They trust us

Charles Contamine
Industrial & Supply Chain Director Air Liquide Global Helium

Wakeo leverages machine learning to help us provide a unique customer experience. Using predictive ETAs, we are able to proactively alert our customers in case of delays.
We also benefit from reliable and actionable data to reduce lead times, optimize the transport plan and inventory management.

Pierre Casoli
CEO Emball'iso

With the Wakeo SaaS platform, we have a predictive visibility on international shipments. We are able to anticipate unexpected events and to automate tracking to improve productivity, reduce transport costs and make our supply chain more agile.

Thierry Almès
Senior Innovation Manager

Gefco develops a premium customer experience based on IoT technologies and data science provided by Wakeo. With real-time tracking data and structured analytics, we can optimize assets turnover and objectify performance.

Success stories

Success stories

Turn the supply chain

from reactiveto predictive