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- Sector
Chemistry
- Scope
Port-to-Port shipments from France to USA, Africa, China, Dom Tom and Middle East
- Users
15 users
How automated shipments tracking helped Chryso significantly improve customer experience
Chryso wanted to share reliable information with end customers within the best time limit. Thus, they needed a digital solution to increase visibility and fully automate their current tracking and communication processes with their freight forwarders.
Founded in 1942, CHRYSO is the French leader in admixtures for construction materials. They provide their customers – cement manufacturers, ready-mix concrete industrials, precast manufacturers, applicators, or construction companies – with their expertise in chemistry, formulation, and knowledge of construction materials... The most prestigious and challenging construction projects in the world use Chryso technologies. They operate in 100 countries worldwide.
- Automate shipments tracking to manage issues by exception
- Ensure a high-quality delivery to end customers in a timely manner
- Communicate proactive and more accurate ETA to the end-customers
- Objectify shipping lines’ service level
- Monitor ports of discharge detention times
Our solution
- API integration with shipper ERP to pull the latest transport orders and to push the latest ETA
- Creation of users’ accounts for Chryso’s subsidiaries
- Real-time tracking & dynamic ETAs with automated alerts
- KPIs including ports of discharge free time and transit times
