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Success stories

Nutriset & Wakeo

Nutriset is constantly aiming to better serve vulnerable children, mothers and communities whose livelihood depends on well-coordinated relief operations.

Indeed, due to the specific NGO status of Nutriset’s customers, 90% of shipments are eligible for Tax Exemption, which requires to follow a very complex and strict customs administrative procedure to receive a certificate valid only for 1 week. In this regard, the lack of visibility on delays is a major pain point that can lead to tedious custom clearance issues.

Internally, the Group also ships equipment for production factories and one-time projects mobilizing specialized human resources. Efficient coordination between human resources and equipment delivery is key and deviations have to be anticipated as soon as possible to limit logistic costs.

Sector

Humanitarian Aid

Scope

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The client

Core business

Providing access to high-quality food to fight against malnutrition is a key goal for all the Nutriset Group teams. With 18 manufacturing partners in 11 countries, the Group deploys an innovative industrial activity focused on 3 main sectors including research, production and distribution. Nutriset notably works with the United Nations, as well as international NGOs such as Médecins Sans Frontières, Action Against Hunger, MedAir, International Rescue Committee, Save the Children or ALIMA

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The project

Challenge

Leverage real-time tracking to make the supply chain more predictive and contribute to enhancing the performance of the humanitarian value chain.

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The project

Goals

  • Provide a premium customer experience through real time visibility

  • Increase reliability on ETAs

  • Proactively anticipate deviations and manage delays by exception

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Our solution

Wakeo and Nutriset

  • Integration with freight forwarders TMS to collect transport orders

  • A consolidated view of all shipments in one central platform

  • Real-time tracking on shipments to customers or factories locations

  • Predictive ETA sent to customers in white label to take corrective actions as soon as possible

  • Independent KPIs to objectify transport providers’ service level and identify levers of improvement on transport performance

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The client

Return of investment

  • Customer experience significantly improved

  • Up to +4 weeks of anticipation of delays

  • Optimization of internal tracking operations- from several hours/week to only a few minutes

  • Reduction of extra logistics costs caused by transport delays

  • Strengthened relationship with Freight Forwarders thanks to worry-free exchanges on transport visibility

Our clients

They trust us

Charles Contamine
Industrial & Supply Chain Director Air Liquide Global Helium

Wakeo leverages machine learning to help us provide a unique customer experience. Using predictive ETAs, we are able to proactively alert our customers in case of delays.
We also benefit from reliable and actionable data to reduce lead times, optimize the transport plan and inventory management.

Pierre Casoli
CEO Emball'iso

With the Wakeo SaaS platform, we have a predictive visibility on international shipments. We are able to anticipate unexpected events and to automate tracking to improve productivity, reduce transport costs and make our supply chain more agile.

Thierry Almès
Senior Innovation Manager

Gefco develops a premium customer experience based on IoT technologies and data science provided by Wakeo. With real-time tracking data and structured analytics, we can optimize assets turnover and objectify performance.

Success stories

Success stories

Turn the supply chain

from reactiveto predictive