Watch the webinar replay and learn the 3 key steps to reduce and manage demurrage & detention costs!
- Sector
Freight-forwarding
- Scope
Sea & Air freight
- Users
80+ users
How ZUFALL accelerates its digital transformation with Wakeo
ZUFALL, founded in 1928 by Friedrich Zufall in Kassel, Germany, is a leading freight forwarder with a revenue of €431 million, 11 branches, and over 2,000 employees worldwide. The company is committed to sustainable and innovative logistics, setting new industry standards while maintaining a strong customer focus.
Like many other freight forwarders, ZUFALL faced increasing pressures to digitalize its processes in a competitive and rapidly evolving environment. Key challenges included providing accurate ETAs, addressing time-consuming manual tasks, and adapting to technological changes—all while ensuring an exceptional customer experience. To meet these demands, ZUFALL partnered with Wakeo to integrate advanced real-time tracking and dynamic ETAs into its operation
- Need to enhance customer experience with accurate ETAs
- Avoid time-consuming manual tasks and improve productivity for customer support teams
- Anticipate technological changes and compete in a highly competitive landscape
- Digitalize and modernize the track & trace system
- Integrate real-time tracking and visibility into a customized portal
- Provide detailed maps and milestone tracking, including dynamic ETAs
Our solution
- Implementation of a customized track & trace system live in less than 3 months
- API for data collection and synchronization with TMS Riege
- Automated branch-specific alerts for enhanced visibility
Return on investment
- Digitalize and modernize track and trace systems
- Integrate milestones and detailed maps to enhance shipment visibility
- Provide accurate and reliable tracking information, including dynamic ETA updates
- Enhance customer experience by offering real-time data access
- Monitor carrier performance through detailed analytics
